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Impact of red weather warnings on EDF Energy customer operations

Due to many red weather warnings across the UK this week, we are closely monitoring the impact on our business and where appropriate will take the decision to close offices where we feel that is the safest for our colleagues.

Whilst we are doing everything we can to continue to support our customers through the severe weather, this is having an unavoidable impact on the running of our call centres, leading to longer than usual waiting times. Additionally, our metering teams will be impacted and may result in cancelled meter appointments.

We apologise for any inconvenience that this may cause to customers. To ensure that we are able to assist potentially vulnerable customers and deal with emergencies, we would urge those with non- urgent enquiries to call at another time or use our online services via MyAccount. Our 24-hour live chat service is still available. We thank our customers for their understanding in these unavoidable circumstances.

For more information contact:

EDF Energy Media
Media Relations Team
01452 652233

EDF Energy

EDF Energy is the UK’s largest producer of low-carbon electricity, meeting around one-fifth of the country’s demand and supplying millions of customers and businesses with electricity and gas.

It generates electricity with eight nuclear power stations, more than 30 wind farms, one gas and two coal power stations, as well as with combined heat and power plants.

EDF Energy is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C. This will provide low carbon electricity to meet 7% of UK demand. The project is already making a positive impact on the local and national economy, British industry, as well as boosting skills and education. EDF Energy also invests in a range of low carbon technologies including renewables and battery storage. It is applying research and development expertise to improve the performance of existing generation and developing the potential of new technologies.

The company provides gas and electricity for more than 5 million customer accounts and is the biggest supplier of electricity by volume in Great Britain and the largest supplier to British businesses. It offers innovative energy systems for commercial customers and digital innovation for customers at home. EDF Energy has also launched its own innovation accelerator, Blue Lab, which focuses on making customers’ lives easier.

The Better Plan is EDF Energy's framework for being a sustainable and responsible energy business and is an integral part of EDF's 2030 vision to be the efficient, responsible electricity company, and champion of low-carbon growth. The Better Plan is underpinned by comprehensive environmental and social programmes which have been recognised by a wide range of organisations.

EDF Energy is part of EDF Group, the world’s biggest electricity generator. In the UK, the company employs around 13,000 people at locations across England and Scotland.

To find out more about the UK's energy challenges visit: